Support
Frequently Asked Questions
Last updated: July 5, 2026
30 Questions, Straight Answers
What is HairNovi?+
HairNovi is an AI-first operating system for salons, barbershops and beauty chains — combining CRM, bookings, POS, inventory, marketing and AI hairstyle previews in one product.
Who is HairNovi for?+
Single-chair independents, multi-stylist salons and multi-branch chains. Everything scales from one location to many.
Do I need a credit card to start?+
No — you can create an account and explore the AI consultation without a card. A card is required only when you subscribe.
Is there a free trial?+
Yes. Paid plans include a trial so you can evaluate the full product before being charged.
How does the AI consultation work?+
A customer uploads a selfie. Our AI analyses hair type, tone and face shape, then generates photorealistic previews of recommended hairstyles and colours.
Are AI previews accurate?+
They are high-quality approximations. Real results depend on hair texture, stylist skill and products used.
Do you train AI on my customer photos?+
No. Uploaded selfies are used only to generate that customer's previews and are not used to train third-party foundation models.
How long are photos kept?+
Selfies not explicitly saved by the customer are deleted within 30 days.
Can customers book online?+
Yes. Every salon gets a shareable booking link and QR code.
Can I take payments through HairNovi?+
Yes, via our integrated payment partners (card, UPI, cash).
Does HairNovi handle taxes and GST?+
Yes — you can configure tax rates per service and the platform includes them on receipts and reports.
Can I manage multiple branches?+
Yes. Multi-branch is native — one login, unified reporting, per-branch inventory and staff.
Does it work on mobile?+
HairNovi is fully responsive and installable as a Progressive Web App on iOS and Android.
Do I need to install anything?+
No installation is required. Sign in through any modern browser, or install the PWA for one-tap access.
How do you handle data privacy?+
Data is encrypted in transit and at rest. See our Privacy Policy for full details.
Where is data stored?+
On secure, industry-standard cloud infrastructure with region-appropriate residency for our customers.
Can I export my data?+
Yes. You can export customers, bookings, inventory and financial reports at any time.
How do I cancel?+
From Settings → Billing → Cancel Subscription. You retain access until the end of the billing period.
Do you offer refunds?+
See our Refund Policy for the specific rules that apply to monthly, annual and one-time purchases.
Can I import customers from another system?+
Yes — import via CSV. Our team can help large migrations.
Does HairNovi send appointment reminders?+
Yes. Automated reminders via email, SMS and WhatsApp (where enabled).
Can staff have limited access?+
Yes. Role-based permissions let you decide what each team member can see and do.
Does HairNovi work offline?+
Core reading works offline via the PWA cache; write actions require connectivity.
Is HairNovi PCI compliant?+
We do not store card numbers ourselves — payments are handled by PCI-DSS-compliant partners.
Can I customise the booking page branding?+
Yes. Logo, colours and description are configurable.
Do you have an API?+
A public API is on the roadmap. Contact sales for early access.
How is HairNovi different from other salon software?+
HairNovi is AI-native from day one — the consultation, style studio and recommendations are built into every plan, not sold as add-ons.
Which languages are supported?+
English at launch, with more languages rolling out as we expand.
What support do you offer?+
Email support for all plans and priority support for higher tiers. See our Help Center for guides.
How do I request a new feature?+
Email product@hairnovi.in — we read every suggestion.
Questions? Email support@hairnovi.in or visit our contact page.