Support
Support
Last updated: July 5, 2026
Find guides organised by area. Can't find what you need? Email support@hairnovi.com.
Getting Started
- Create your salon account and invite your team
- Import your service menu and price list
- Add your first customers manually or by CSV
- Enable online booking and share your booking link
Bookings & Calendar
- Create, edit and reschedule appointments
- Handle no-shows and waiting lists
- Set staff working hours and time off
AI Consultation & Style Studio
- Upload a customer selfie for AI recommendations
- Read the hair analysis (texture, tone, face shape)
- Generate hairstyle and colour previews
- Save a look to the customer's profile
CRM
- Customer profiles, visit history and notes
- Loyalty points and rewards
- Segments and tags
Payments & POS
- Accept card, UPI and cash payments
- Split bills and tip handling
- End-of-day reports
Inventory
- Track retail stock and back-bar usage
- Automatic low-stock alerts
- Purchase orders
Reports
- Revenue, services and staff performance
- Customer retention
- Marketing campaign ROI
Marketing
- Automated reminders and re-booking nudges
- Broadcast campaigns via email / SMS / WhatsApp
- Referral programs
Troubleshooting
- AI preview stuck or blank — refresh the page and try again
- Payments failing — check your gateway status page
- Booking not appearing — confirm staff and service availability
Questions? Email support@hairnovi.com or visit our contact page.