Refund & Cancellation Policy

Monthly subscriptions are non-refundable once the billing period has started. Annual subscriptions are refundable on a pro-rata basis within 14 days of purchase if you have not used the service beyond the trial features.

One-time digital purchases (add-ons, templates, credits) are non-refundable once delivered, unless the product is materially defective.

• Duplicate charges — refunded in full within 7 business days
• Extended service outage attributable to HairNovi — pro-rata credit
• Legal or regulatory requirements

Email billing@hairnovi.com with your account email and invoice ID.

Log in, go to Settings → Billing and click Cancel Subscription. You will retain access until the end of the current billing period.

• Your account remains active until the paid period ends
• No further charges will be made
• You may export customer, booking and inventory data at any time within 30 days
• After 30 days of inactivity, data is scheduled for secure deletion

You can reactivate at any time within 30 days without losing data.

For customer-facing booking cancellations, the salon's individual cancellation policy applies. Customers should contact the salon directly.